Terms & Privacy

Notice of Updated Privacy Policy

This Privacy Policy is effective as of April 26, 2026, for all clients and visitors. By continuing to use our website or services after this date, you agree to the updated Privacy Policy. We reserve the right to modify this policy at any time. If we make material changes, we will update the date at the top of this page.

Personal Information We Collect

We obtain information about you through the means described below when we provide our services. The type of information we collect depends on the features you use and services you engage. If you do not provide us with such information, you may no longer be able to access or use certain service features.

Information you provide to us: Personal information you may provide through our website or services includes:

• Contact Information: Name, email address, phone number, and mailing address
• Event Information: Event date, venue, type, and details shared during consultation or booking
• Payment Information: Transaction records and billing details (we do not store full card numbers)
• Communications: Messages, emails, and inquiry forms submitted through our website or directly to our team
• Account Information: Login credentials and preferences if you create an account on our client portal

Information collected automatically: When you visit our website, we automatically collect certain technical information, including IP address, browser type and version, pages visited, time spent on pages, and referring URLs through standard analytics tools.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your booking and service requests
• Communicate with you about your project, event, or inquiry
• Send booking confirmations, invoices, contracts, and delivery notifications
• Send occasional promotional content, studio updates, and special offers (you may opt out at any time)
• Improve our website and services through analytics and feedback
• Maintain records as required for legal, accounting, or business purposes
• Comply with applicable laws and legal obligations

In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on our website from time to time, including, without limitation:

• the Terms of Service — visualstudioslens.com/terms-of-service

All such terms are hereby incorporated by reference into this Privacy Policy.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Partners: With trusted vendors (e.g., second photographers, editors, album printers) who are necessary to fulfill your booking and are bound by confidentiality obligations
• Legal Requirements: When required by law, court order, subpoena, or governmental authority
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of business assets, where your information may be transferred as part of that transaction
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of Visual Studios & Events, our clients, or others

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

Client project files and communications are generally retained for a minimum of 3 years following project completion. Raw media files are maintained for 60 days after final delivery, after which they may be permanently deleted.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out: Opt out of marketing communications at any time by replying "unsubscribe" to any email or contacting us directly
• Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure file transfer protocols, encrypted storage, and restricted access to client data.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

Contact

For any privacy-related questions, concerns, or requests, please contact us through any of the following channels:

• Email: [email protected]
• Phone: +1 (347) 306-6637
• Address: 1097 Liberty Avenue, Brooklyn, NY 11208
• Website: visualstudioslens.com/contact

We aim to respond to all privacy-related inquiries within 5 business days.